Privacy Policy

At Soliman, we value your trust. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and share your data when you visit our website or buy our coffee. By using our site, you agree to the collection and use of information in accordance with this policy.

We collect two types of data to serve you better:

Personal Information

• Name and Contact Details (Email, Mobile Number).
• Shipping Address (Governorate, City, Street, Landmark).
• Order History (What you bought and when).

Payment Information

• If you pay online, your credit card details are processed securely by our payment partners. We do not store your credit card numbers on our servers.

Technical Data

• IP address, browser type, and device type (Mobile vs. Desktop).
• Cookies that help us remember your shopping cart.

We use your data strictly to:

• Process Orders: To roast, pack, and deliver your coffee.
• Communication: To send you order updates via Email, SMS, or WhatsApp.
• Improvement: To analyze which products are most popular in different regions.
• Marketing: To send you offers and new roast alerts.

We never sell your data to anyone. However, we share necessary data with trusted partners to fulfill your order:

• Logistics Partners: Who need your Name, Address, and Phone Number to deliver your package.
• Payment Gateways: To process secure transactions.
• Legal Authorities: If required by Egyptian law.

We use cookies to improve your experience, such as keeping you logged in and remembering your cart items. We also use third-party tools like Microsoft Clarity, Google Analytics and Meta Pixel to understand how users browse our site. You can disable cookies in your browser settings, but some parts of the site may not work

We use industry-standard SSL encryption to protect your data during transmission. While we take reasonable steps to secure your info, no method of transmission over the Internet is 100% secure.

You have the rYou have the right to:ight to:

• Access the personal data we hold about you.
• Request correction of incorrect data.
• Request deletion of your data, provided we do not need it for legal or tax records.
• Unsubscribe from marketing emails at any time.

If you have questions about this policy, please contact us at:

• Email: info@solimanfoods.com
• Phone: 010xxxxxx